Job Description

Title Clerks

The primary focus of this position will be to process all Title Documents. Areas of responsibilities will include but are not limited to:

• Accuracy
• Checks for accuracy in all documents
• Checks documents for completeness and signatures on all required parts and forms
• Verifies mileage and ensures there are no discrepancies before paying the dealer for the sale of vehicle
• Organization and Filing
• Maintain miscellaneous files for duplicate titles
• Checks problem titles waiting responses from the state for corrections
• Makes calls on all titles over ten days
• Updates notes in system on title status for the buyers
• Customer Service
• Works directly with the Sellers staying in constant contact regarding late title issues
• Calls Sellers regarding any adjustments the Buyer may be requesting
• Works diligently to keep problem deals together
• Maintains a good communication open between the Buyer and Seller
• Continuous Training
• As state regulations change periodically, title clerks must constantly keep abreast of changing regulatory information by monitoring DMV communications to ensure their practices align with updated regulations

Skills

• Must be able to handle a variety of customer service and administrative tasks
• Must have great customer service skill and attitude
• Must be able to utilize conflict resolution techniques
• Must be a team player and work well with others
• Must be attentive to details and highly organized
• Should be able to multi-task and work outside of the box to resolve issues
• A minimum of 2 years title experience

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