Job Description

A client in Florida, is seeking to hire a Customer Service Agent with personal/commercial lines experience to join their LaBelle office. This person will service and support our existing client base while identifying opportunities for account rounding and cross-selling. This role plays a key part in delivering exceptional customer service, maintaining accurate policy records, and supporting a collaborative team environment. This candidate must have an active Florida Property & Casualty License (220 or 440 required). This is a direct hire and fully in office opportunity.

Responsibilities:

• Service all aspects of existing personal lines policies, including policy changes, endorsements, and coverage adjustments
• Educate clients on their policies and answer coverage-related questions clearly and confidently
• Resolve client issues promptly and escalate when appropriate
• Rewrite policies due to non-renewals or cancellations as needed
• Handle underwriting requests for established accounts
• Cross-sell additional lines of business to existing clients (e.g., auto, home, boat)
• Assist walk-in clients and support in-office service needs

Qualifications:

• Active Florida Property & Casualty license (220 or 440 required)
• 3 yrs+ of experience quoting, writing, and servicing personal lines policies (home, auto, and boat)
• Experience working with Applied EPIC agency management system

Benefits & Compensation:

• $54K- $55k + commission
• PTO, 401k and Health Insurance
• Pension offered

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