Field Support Technician Job at Insight Global, Boca Raton, FL

OVNiUFZJMXFiYzY0L0JvOFYxNmVIUXVkUXc9PQ==
  • Insight Global
  • Boca Raton, FL

Job Description

Logistics

Job Title: Field Support Technician

Location: Remote with travel as needed – Greater West Palm Beach Area - Boca Raton, Boynton Beach, Cape Canaveral, Delray Beach, Hobe Sound, Melbourne, Palm Beaches, Port St Lucie, Stuart and Wellington

Pay Range: $20-$25/hr

Duration: 6 month contract to hire

Required Skills & Experience

  • 3+ years (5+ preferred) of end-user support experience with strong customer service, clear communication, and high emotional intelligence
  • Hands-on troubleshooting across Windows & Mac , mobile devices, basic hardware, and basic networking
  • Ability to diagnose issues using root cause analysis , critical thinking, and step-by-step problem-solving
  • Microsoft 365 experience (including Copilot/AI tools ) and comfort working within documented processes in a large enterprise environment

Preferred Skills (Nice to Have)

  • Experience with ServiceNow and/or Ivanti ticketing and asset management tools
  • Previous work supporting users across multiple locations or field-based environments
  • Exposure to ITIL-driven organizations and Agile product or service delivery teams

Day-to-Day Responsibilities

  • Provide white-glove technical support for staff and sales associates, troubleshooting hardware, software, and mobile device issues both in-person and remotely
  • Configure and deploy new workstations, perform re-imaging, data migrations, restorations, and software upgrades
  • Resolve LAN, server, and connectivity issues while accurately documenting work in ticketing and asset management systems
  • Collaborate closely with cross-functional IT teams (WAN, Messaging, Access, App Dev, Facilities, Telecom) to resolve incidents, support projects, and improve the end-user experience
  • Participate in local and national IT initiatives, meetings, and continuous improvement efforts

Benefit packages for this role may include healthcare insurance offerings and paid leave as provided by applicable law.

Job Tags

Contract work, Local area, Remote work

Similar Jobs

Elegant Enterprise-Wide Solutions, Inc.

Database Administrator - W2 Only Job at Elegant Enterprise-Wide Solutions, Inc.

 ...About this Position: Job Title: Database Administrator Responsibilities: Database Administration: Administer and maintain SQL Server (2016+) instances across multiple judicial environments, managing security, authentication models, and contained users.... 

North Wind Group

Senior Civil Designer 03959 LBYD Job at North Wind Group

 ...Location: Birmingham, Alabama Title: Senior Civil Designer Schedule (FT/PT): Regular Full Time Travel Required: No...  ...our company and is present in the work we do on a daily basis. Service is at the heart of our culture; consistently exceeding expectations... 

Spikesseven Solutions

Board Certified Behavior Analyst Job at Spikesseven Solutions

Were Hiring: Board Certified Behavior Analyst (BCBA) Location: Flint, Michigan Work Mode: Hybrid Employment Type: Full-Time & Part-Time ***** Joining Bonus - $10,000 ***** We are looking for a passionate and dedicated Board Certified Behavior Analyst (...

Growatt US

Warehouse Specialist Job at Growatt US

 ...including verifying order details (product type, quantity, specifications), generating shipping documents, and coordinating with the team to ensure timely fulfillment. Assist with daily warehouse tasks such as receiving, storing, picking, and packing goods; maintain a clean... 

Insight Global

Branch Manager (BAS) Job at Insight Global

 ...Overview Insight Global is seeking a Branch Manager to lead operations for a commercial Building Automation Systems (BAS) division. This individual will oversee all active projects, manage field and office teams, support estimating and pricing efforts, maintain strong...