Help Desk Analyst Job at First National Bankers Bank, Birmingham, AL

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  • First National Bankers Bank
  • Birmingham, AL

Job Description

Benefits
  • 401(k)
  • 401(k) matching
  • Company parties
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Paid time off
  • Parental leave
  • Vision insurance

SUMMARY

The Help Desk Analyst's role is to offer first-level support and technical assistance to end-users who are using hardware, software, or other computer systems. This includes receiving, prioritizing, resolving and documenting end-user requests in a timely manner. Support may be in person and hands-on, or may require remote access systems be used.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following

  • Serve as the first point of contact for technical assistance to end-users via phone, email, and ticketing system.
  • Troubleshoot, diagnose, and resolve hardware and software issues both in-person and remotely in a timely and courteous manner.
  • Image desktops and laptops to be deployed to end-users. Setup and configure other hardware such as printers, scanners, cameras, iPhone/iPad, etc.
  • Work with Microsoft operating systems and tools such as Active Directory, Exchange, and Windows permissions.
  • Must have a strong security focused approach.
  • Assist with special projects and security initiatives.
  • Redirect unresolved issues to the next level of support when necessary.
  • Follow-up to make sure issues have been completely resolved.
  • Maintain technical documentation of software installation practices, hardware and software configurations, and problem troubleshooting.
  • Must be able to communicate clearly and effectively, adapt to change, and have strong problem solving and analytical skills.

Job Tags

Remote work

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