Job Description

Overview

We’re looking for a hands-on IT Field Technician to support day-to-day IT operations across office and field environments. This role is ideal for someone who enjoys troubleshooting, working directly with users, and keeping systems running smoothly.

What You’ll Do

• Provide onsite technical support for hardware, software, and network issues
• Install, configure, and maintain laptops, desktops, printers, and mobile devices
• Troubleshoot Windows/Mac OS, connectivity, and peripheral issues
• Support user onboarding/offboarding , including account setup and equipment provisioning
• Assist with network troubleshooting (Wi-Fi, VPN, basic switching)
• Perform break/fix support, upgrades, and equipment deployments
• Maintain accurate ticketing documentation and inventory tracking
• Work closely with internal IT teams and vendors to resolve escalated issues

What We’re Looking For

• 2–5+ years of experience in IT support or field technician roles
• Strong knowledge of Windows OS, basic networking, and hardware troubleshooting
• Experience with Active Directory, Office 365, and ticketing systems
• Ability to work onsite 5 days/week in Dallas
• Strong communication and customer service skills
• Ability to manage multiple tasks and prioritize effectively

Nice to Have

• Experience with Mac OS support
• Familiarity with network infrastructure (switches, routers, cabling)
• Certifications such as CompTIA A+, Network+

Why Join

• Stable, hands-on role with high visibility across the business
• Opportunity to grow within IT operations and infrastructure
• Collaborative team environment

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