Job Description

About Us

Fenergo is an Irish provider of award-winning software solutions for global financial institutions. Fenergo digitally transforms the client experience throughout the client lifecycle, manages compliance with KYC, AML and other regulatory compliance obligations and reduces risk with continuous monitoring of clients and transactions throughout the client lifecycle. Kaha Consulting is the US Consulting arm of Kaha, founded in South Africa. We are looking for new team members to help grow the US and North American presence of our company. Kaha has worked with Fenergo since 2017, helping power Fenergo and developing a reputation for software design and delivery excellence along the way. Kaha is a Fenergo Implementation Partner.

Your Role

As a Product Consultant, you will be responsible for the analysis, design, and release of product solutions for our clients. This entails the design of journeys, data models, rules, and integrations. Using the Fenergo Platform, we help clients rapidly achieve their business outcomes - making onboarding of clients faster and reducing huge amounts of manual work.

You will do well if you are naturally curious and a lifelong learner, with strong analytical skills and a passion for problem-solving. Career development is incredibly important to us, as our success is based on the growth of our people. This is why we actively seek the best and the brightest to join us. Further your career with an opportunity that connects you to a strong network, enables you to do your best work and actively supports your career.

The Platform

Fenergo v10 (aka FenX) is a cloud-native SaaS platform built on AWS that is used to help banks and financial institutions go about their business in an efficient and safe way. It is a serverless, highly scalable web platform providing features and full configuration & administration capabilities. All features are delivered through a layer of highly available APIs offering full feature capabilities to any authorized consumer.

Responsibilities

• Develop and maintain deep product, platform and tool knowledge within the Fenergo system
• Understand and manage the client relationship through the process of gathering requirements, implementation, documentation and approval.
• Lead the functional analysis and solution design.
• Document use-case scenarios to ensure that configuration is resilient (negative testing, edge-cases, etc.)
• Solution design, configuration, and evaluation of the SaaS platform in line with business requirements.
• Perform investigations (spikes) to meet requirements and complete gap analysis using configuration, documenting the options, outcomes, and recommendations.
• Deliver product and solution demonstrations, and presentations to new and existing clients.
• Manage stakeholder expectations and scope control.
• Drive & facilitate the change management process as per the project you are working on.
• Following/implementing good tenant practices to ensure multiple project members working in a tenant do not conflict each other’s work/cause loss of work.
• Research and analyze business, regulatory, and technical topics to support the formulation and specification of client requirements and solution design.
• Review and recommend changes to existing configuration processes based on changing business needs, while anticipating the impacts to other areas of the solution configuration.
• Provide product leadership within the design discussion and influence clients in line with the Fenergo product and future strategy.
• Provide guidance and support to more junior team members.
• Support training and knowledge transfer within the product Configuration and PC practice.
• Provide ongoing feedback to the product engineering team in the delivery of product functionality.
• Review and QA of content that is delivered by the product engineering team.
• Provide SME support to the Sales / Pre-Sales teams and Professional Services client-facing project teams.
• Elicit feedback for growth and provide feedback to other team members.
• Position is based on site in Charlotte, North Carolina

Requirements

• Business analysis experience, preferably in the financial services industry (we also value experience brought in from other industries and roles!).
• Experience with solution design techniques (e.g. business process modelling).
• Good knowledge of IT systems, architectures and terminology.
• Excellent analytical and creative problem-solving abilities.
• Strong interpersonal and leadership skills.
• Excellent written and oral communication skills.
• Strong presentation and facilitation skills.
• Proficient in MS Office (Excel and PowerPoint).
• Client-facing delivery exposure – seeing software through the release cycle.

Preferable Experience

• Bachelor's degree in business or technology discipline.
• Working in an Agile Software Development environment.
• Database, SQL and Reporting Skills.
• Previous experience in building cross-system integrations.
• Experience working on configuration of comparable technology platforms (e.g., MS Dynamics)
• Experience working with ALM systems, e.g., Azure/JIRA/Trello
• Experience with Financial Services Processes, Financial Regulation, and Products, particularly relating to client- and product-onboarding, would be advantageous.

Why Us?

There are lots of roles out there, why would you want this role?

• Opportunity to work autonomously, with flexible working arrangements (you’re an adult so we will treat you like one).
• Opportunity to work with some of the latest technologies and best-practise software patterns.
• Experience working in a knowledgeable, high-achieving, experienced and fun team.
• Opportunity to emigrate to various locations around the world.
• Chance to work with talented designers, developers & analysts from around the globe who are passionate and dedicated to what they do.
• Chance to further hone your tech skills working in a Agile environment.
• Opportunity to work on a successful enterprise product used by Top-Tier Financial institutions around the world.
• Chance to build your career with a successful company that values its employees.

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