Job Description

PROJECT MANAGER (PACIFIC TIME ZONE, USA)

Insider Experience is a boutique DMC that delivers innovative and custom-designed incentive and corporate programs across the United States. This is an opportunity to join our growing team in a role where you will contribute to our operations and work with our CEO, and our Sales & Operations team to nurture client relationships and own the delivery of complex, high-touch programs for our blue-chip clients.

This role is ideal for a senior project manager who loves fast-paced incentive operations, can juggle multiple programs at once, and sweats the details.

Location

- Remote, home-based

- Must be based in the Pacific time zone ; strong preference for California or Las Vegas .

What you’ll own

· End-to-end program delivery; from concept design with Sales through pre-planning, supplier management and onsite execution.

· All the moving parts: detailed project plans and run sheets, transport and staffing plans, production schedules and onsite logistics.

· Commercials: budgets, supplier negotiations, efficiencies, financial reporting, invoicing, and post-program admin.

· Client experience: anticipate needs, manage expectations, and deliver service that has clients “singing our praises”.

· Relationships: build repeat business with clients, hotels, and key suppliers; know when to put on a “sales hat” to spot and nurture new opportunities.

· Insight: stay across destination and industry trends and bring fresh, innovative ideas into our programs.

· Perform other duties and responsibilities as required.

What you bring

• Strong knowledge of the incentive/MICE market and a track record delivering complex programs (minimum 5 years in MICE, including at least 3 years in operations and/or DMC roles managing full programs).
• Proven ability to run multiple complex programs at once, process large volumes of information, and keep sight of small but critical details.​
• High financial acumen: confident managing program budgets and reporting, with strong Excel skills.
• Excellent client and supplier management, written and verbal communication, and stakeholder management skills.​
• Comfort in a fast-moving, entrepreneurial environment: you juggle competing priorities, work under pressure and tight deadlines, and manage your time independently.​
• Experience working autonomously in a remote setup, with flexibility to adjust hours as needed for programs across time zones and onsite delivery.​
• Transport and logistics management experience is a plus.

What you get

· Competitive salary and benefits, aligned with your experience and impact

· Remote work, with genuine flexibility and focus on work-life balance

· High-impact role with direct access to the CEO and leadership

· A well established DMC brand with the agility of a boutique, where your ideas and execution will shape how we grow

· Full-time position in a small, high-performing team that loves creating extraordinary experiences

Please submit your letter of interest, salary expectation and your resume to the following email: info@insiderexperience.com

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