Job Description

OVERVIEW :

Our client, a US Fortune 1,000 company and a major process services provider to Government Health and Human services agencies in the US, seeks an accomplished “Remote Customer Service Representatives (Bilingual and Monolingual Candidates).”

** TITLE: Remote Customer Service Representatives (Bilingual and Monolingual Candidates)

** LOCATION : Fully Remote (Must reside in one of these states – AZ, CA, TX).

** DURATION : 6 Months Temp-to-Hire

** WORK SCHEDULE : Must be available Monday – Friday, 7 AM – 7 PM PST and willing to work evenings.

** EQUIPMENT: BYOD (Bring Your Own Device) for work.

** TRAINING: 2-3 Weeks

** START DATE: Tue, May 26.

** PAY RATE:

• Bilingual Candidates: $16.50/hr.
• Monolingual Candidates: $16.00/hr.

** IMPORTANT:

• BILINGUAL FLUENCY IN ENGLISH & ONE OF THE FOLLOWING: Laotian/Lao, Japanese, Mandarin, Cantonese, Vietnamese, Korean, Cambodian, Hmong, Tag along, English, Spanish

BYOD REQUIREMENTS:

Candidates must use their own equipment that meets the following specifications:

• Operating System: Windows 10 or Mac OS 10.14 (Mojave) or higher (Candidates using tablets, iPad, Chromebook, others or mobile hotspots will not be accepted).
• Processor: Intel Core i5 or equivalent
• Memory: 4 GB RAM required; 8 GB RAM preferred
• Storage: 64 GB required, 128 GB SSD or 256 GB preferred
• Internet Connection: RJ-45 connection for wired network, 20 Mbps download, 5 Mbps upload
• Headset: Wired headset with microphone, USB Gen 2 or newer port

NOTE:

As part of the application process, candidates are required to ensure they meet the client's specific system requirements. Please be prepared to share the following:

• A screenshot of your system specifications, including:
• Operating System
• Memory
• Processor
• Storage
• A screenshot of your Internet speed test result.
• A clear picture of your wired headset .

ESSENTIAL JOB DUTIES:

• A state program that provides discounted home phone and cell phone services to eligible households.
• Respond promptly to customer inquiries.
• Acknowledging and resolving customer complaints.
• Communicating with customers through various channels. Communicate and coordinate with colleagues as necessary.
• Ensure customer satisfaction and provide professional customer support. Provide feedback on efficiency of Customer service process.
• Maintain a positive, empathetic, and professional attitude toward customers.

QUALIFICATIONS / REQUIREMENTS :

• Education: High school diploma or GED required, Associate degree is preferred
• Call Center / Customer service experience.
• Bilingual: English and on o the following: Laotian/Lao, Japanese, Mandarin, Cantonese, Vietnamese, Korean, Cambodian, Hmong.

NOTE: Candidates that are offered a position are required to pass pre-employment background screenings .

I'd love to talk to you if you think this position is right up your alley, and assure a prompt communication, whichever direction. If you're looking for rewarding employment and a company that puts its employees first, we'd like to work with you.

Recruiter Name: Lalit Malgotra

Title: Professional Recruiter

Phone: lmalgotra@ameritconsulting.com

Company Overview:

Amerit Consulting is an extremely fast-growing staffing and consulting firm. Amerit Consulting was founded in 2002 to provide consulting, temporary staffing, direct hire, and payrolling services to Fortune 500 companies nationally; as well as small to mid-sized organizations on a local & regional level. Currently, Amerit has over 2,000 employees in 47 states. We develop and implement solutions that help our clients operate more efficiently, deliver greater customer satisfaction, and see a positive impact on their bottom line. We create value by bringing together the right people to achieve results. Our clients and employees say they choose to work with Amerit because of how we work with them - with service that exceeds their expectations and a personal commitment to their success. Our deep expertise in human capital management has fueled our expansion into direct hire placements, temporary staffing, contract placements, and additional staffing and consulting services that propel our clients’ businesses forward.

Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Applicants, with criminal histories, are considered in a manner that is consistent with local, state and federal laws.

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