Job Description

About the Role

Help customers choose the right HVAC system with confidence. Every home is different. Every customer is different. Some customers care most about comfort. Others care about energy efficiency, budget, aesthetics, installation simplicity, long-term reliability, or speed.

Your job is to help them make sense of the options. As a Systems Design Consultant, you’ll talk with homeowners and contractors, understand their project, use our design tools to build system recommendations, explain the trade-offs clearly, and guide the customer toward the equipment that best fits their needs.

About Alpine

Alpine Home Air Products has helped customers purchase heating and cooling equipment online for more than 20 years. Through our Blueridge brand, we offer one of the broadest mini-split product lines in the market.

We are investing heavily in better tools, better customer guidance, and a more thoughtful buying experience. Our goal is simple: help customers understand their choices and feel confident that the system they choose truly fits their home, their priorities, and their budget.

What You Will Do

You’ll work directly with customers by phone or video to help design heating and cooling systems for their projects. Using our proprietary design software and internal tools, you will:

• Learn about the customer’s home, layout, project goals, and comfort needs
• Ask thoughtful questions to understand what matters most to them
• Help customers compare different system approaches
• Explain trade-offs between comfort, cost, efficiency, aesthetics, installation complexity, and long-term value
• Recommend the system option that best fits the customer’s priorities
• Prepare a clear design summary so the order can be finalized accurately
• Help customers feel informed, understood, and confident in their decision

You do not need to come in as an HVAC expert. We will train you on the products, tools, and design process.

What Makes This Role Different

This is not a “take the order and move on” role. Customers often come to us with uncertainty. They may know they want a mini split, but they don’t know how many zones they need, which type of indoor unit makes sense, whether they should prioritize cost or comfort, or what trade-offs they’re making.

Your role is to bring clarity. You should be comfortable saying things like:

• “Here are two good ways to approach this.”
• “This option gives you better comfort, but it costs more and is more involved to install.”
• “This option is simpler and less expensive, but you’ll give up some room-by-room control.”
• “Based on what you’ve told me, I’d recommend this approach because it best matches your priorities.”

You Might Be a Great Fit If You

• Enjoy helping people solve real problems
• Are naturally curious and like learning how things work
• Can ask good questions without sounding scripted
• Can explain technical ideas in simple, everyday language
• Are comfortable guiding a conversation and keeping it moving
• Think through options and trade-offs without overcomplicating things
• Have the judgment to recommend a direction, not just list possibilities
• Build trust by listening carefully and speaking clearly
• Like using technology, software, and AI tools to learn faster and work better
• Take ownership instead of waiting for step-by-step instructions
• Stay calm when a customer is confused, uncertain, or overwhelmed
• Care about getting the customer into the right system, not just any system

Benefits

• Base salary: $75,000-$95,000, depending on experience and fit
• Performance bonus based on customer outcomes, design quality, and team success
• Group health insurance plus health savings account, 401k, paid time off, paid holidays, life insurance, short-term disability and more
• Ongoing training and professional development
• Work-from-home (remote) or hybrid Chicago-based
• All computer equipment and training will be provided

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