Job Description

Wahweap is located in northern Arizona area on the Utah state border. It is home to Lake Powell Resorts & Marinas, which is open year-round.  At LPRM, you will find the largest marina on the lake, as well as boat rental operations. Marina services are available for visitors’ personal boats. In addition to the boat operations, Wahweap has a 350-guest room lodge, campground, several restaurants and gift shops, and offers boat tours on the Lake.

The Boat Tour Manager is responsible for overseeing the daily operation of the Boat Tours operations.  This role will directly supervise licensed captains, non-licensed crew, front desk agents, drivers, and Supervisors, as well as work closely with other departments in all areas, especially the Sales and Marketing teams. This role needs to be proficient in using computers, record keeping, budgeting, ordering, scheduling, staff training, controlling expenses and managing payroll.  Will interview, hire, train, and coach staff of approximately 15 to 50 employees (based on season).  Work directly with US Coast Guard on inspections, work plans and other areas in the marine field.  

Job Responsibilities

Functions include, but are not limited to the following:

• Drive compliance in all areas including OSHA, Coast Guard, Wage & Hour, etc.
• Monitor and manage all operational functions including budgets, forecasts, expenses and supplies.
• Proactively react to business trends, e.g. labor, expenses and revenue opportunities.
• Develop, implement, support and monitor programs and training to ensure productive standards, safety and environmental standards, company policies and procedures are met.
• Ensure satisfactory NPS inspections.
• Conducts period inventory; performs other functions such as maintaining records to comply with ARAMARK, government and accrediting agency standards.
• Reevaluate and inspect operations with managers and supervisors.
• Work in conjunction with Human Resources on execution of USCG mandated random drug testing of all boat crew.
• Responsible for daily interaction with guests and/or employees. Ensure that all efforts are focused upon exceeding every guest’s expectation. Promotes a positive image of the department and displays a can-do service attitude towards customers and co-workers, in person and on the telephone.
• Observe guest reactions and confer frequently with staff to determine guest satisfaction.
• Resolve guest concerns.
• Must be able to work flexible schedules including nights, weekends and holidays.
• Coordinate Resort functions with other departments.
• Develop and maintain strong positive interdepartmental relationships. Aid and support to other departments.
• Support safety initiatives; meet or exceed annual OSHA frequency targets; execute monthly safety and environmental programs and inspections.
• Develop and implement hiring and training programs to ensure all positions are adequately staffed with trained personnel. Challenge and develop departmental supervisor’s management skills.
• Plan and conduct staff meetings.  Confer regularly with staff to coordinate activities, assign and check work, resolve problems, etc.  Plan work schedules.
• Lead the tour operations team in recruiting, hiring, coaching, discipline, promotions and evaluations of team members.
• Recognize outstanding employees and assist in providing incentives for improvements in standards and sales.
• Monitor the physical condition of all facilities and equipment in the operations to ensure that required maintenance is performed.
• Challenge the team to exceed the budgeted revenues and control costs.
• Confer regularly with immediate managers and other Company personnel to plan, coordinate and evaluate services and activities, exchange information, resolve problems, etc.
• Must be willing to perform miscellaneous duties assigned by the General Manager.
• Adhere to ARAMARK policies and procedures
• Perform other tasks as assigned.

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