Job Description

About Boyce Systems: Boyce Systems is a leader in financial software solutions tailored specifically for schools. Serving over 200 customers across Indiana, our integrated, secure, cloud-based platforms streamline financial processes, enhance accuracy, and increase transparency. Founded in 1899 and headquartered in Muncie, Indiana, Boyce Systems is dedicated to supporting schools in digitally transforming their financial operations to improve educational outcomes and operational efficiency.

Who We Are Looking For: We are seeking a well-rounded professional with strong training and customer service skills and a solid understanding of school financial processes, school accounting, and/or payroll processing. In this role, you will receive the technology, training, and team support you need to succeed. This role supports the Boyce Cloud platform and its modules, helping customers troubleshoot issues, learn the system, and maximize the value of our software.

Key Responsibilities

Responsibilities include, but are not limited to:

• Respond to customer calls and support requests related to the Boyce Cloud platform
• Troubleshoot issues, providing quick and accurate resolutions
• Demonstrate knowledge of financial management, fund accounting, payroll, and human resources when assisting customers
• Take ownership of customer issues and manage escalations as needed to ensure high levels of customer satisfaction
• Maintain service level expectations and prioritize logged support requests effectively
• Conduct remote training sessions to help customers understand product functionality and how it applies to their daily responsibilities
• Contribute to team knowledge sharing and assist in training fellow support staff

How You Will Make a Difference

• Play a key role in supporting customers within a growing technology company
• Build strong relationships with colleagues, customers, and vendor partners by acting as a trusted problem solver
• Help school employees leverage technology to manage funds and comply with state regulations
• Contribute ideas and feedback to continuously improve processes, tools, and customer experiences

What You Need to Be Successful

• Ability to multitask and think quickly in a fast-paced support environment
• Strong customer service mindset with empathy and professionalism
• Excellent communication skills and patience when working with customers
• Self-motivated with the ability to manage priorities and meet deadlines
• High School Diploma or equivalent. Bachelor's Degree preferred.

Helpful Knowledge or Experience

• School finance, payroll and human resource functions, roles, and responsibilities
• Experience with Boyce / Komputrol product applications

What You Can Expect From Us

· A collaborative and supportive company culture with a rewarding work environment

· Work-life-balance

· Employee development

· Competitive pay

· Comprehensive benefits – medical, vision, and dental

· 401k with company contribution

· Paid vacation days that increase with time employed with the company

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